User Experience Designer Free Questions

Question #11

Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performance as anticipated.

In which two ways could confirmation bias be avoided? Choose 2 answers

A . Interview users about the intended use of the product to support the questionnaire creation.
B . Obtain user feedback to reinforce known assumptions and support design decisions.
C . Diversity feedback by ensuring it features as many unique perspective as possible.
D . Review questions to remove assumptions about issues or problem not supported by quantitative data.

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Question #12

A UX Designer presents a creative design approach to solving end-user problems, beginning with identifying their needs and ending with creating solutions that meet those needs.

Which approach is being followed?

A . Salesforce Declarative Design
B . Digital Declarative Design
C . Human-Centered Design
D . User Interface Design

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Question #13

A UX Designer wants to communicate the value of diversity, inclusion, and equality in design.

Which three business outcomes represent these values? Choose 3 answers

A . Less employee turnover
B . Greater market share
C . Economic growth
D . Critical investing
E . Fewer workplace debates

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Correct Answer: A B C
A B C

Explanation:

Diversity, inclusion, and equality in design are values that can lead to positive business outcomes, such as less employee turnover, greater market share, and economic growth. These values can help create a more inclusive and innovative workplace, where employees feel valued, respected, and engaged, and where customers feel understood, represented, and satisfied.

Some of the benefits of these values are:

Less employee turnover: Diversity, inclusion, and equality in design can reduce employee turnover by fostering a culture of belonging, trust, and collaboration, where employees can thrive and grow. According to a Salesforce report1, employees who feel a sense of belonging at work are 5.3 times more likely to feel empowered to perform their best work, and employees who feel their voice is heard at work are 4.6 times more likely to feel empowered to perform their best work. Moreover, employees who feel valued and included are more likely to stay loyal to their employer, reducing the costs and risks of hiring and training new staff.

Greater market share: Diversity, inclusion, and equality in design can increase market share by expanding the customer base, enhancing the customer experience, and improving the brand reputation. According to a McKinsey report2, companies in the top quartile for ethnic and cultural diversity on executive teams were 36% more likely to experience above-average profitability than companies in the fourth quartile. Moreover, companies that design products and services that meet the needs and preferences of diverse customers can gain a competitive edge and increase customer loyalty and retention.

Economic growth: Diversity, inclusion, and equality in design can contribute to economic growth by boosting productivity, innovation, and social impact. According to a World Bank report3, increasing women’s labor force participation and earnings could add $172 trillion to global wealth. Moreover, companies that leverage the diverse perspectives and experiences of their employees can generate more creative and effective solutions, and companies that support social causes and environmental sustainability can create positive change and attract more customers and investors.

Reference: [Our 2023 Annual Equality Update: Where We Are and Where We’re Going – Salesforce]1

[Diversity wins: How inclusion matters | McKinsey]2

[Women, Business and the Law 2020 | World Bank]3

Question #14

In which two ways could the usability of accordion elements be improved in a mobile environment? Choose 2 answers

A . Include persistent headings.
B . Nest an accordion inside of another
C . Use the ‘’back’’ browser button to collapse content
D . Only allow users to open one selection at a time.

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Correct Answer: A, D
A, D

Explanation:

Accordion elements are UI components that allow users to expand and collapse sections of content. They are useful for organizing information in a limited space, such as on mobile devices. However, they also have some usability challenges, such as discoverability, accessibility, and navigation. To improve the usability of accordion elements in a mobile environment, two possible ways are: Include persistent headings. Persistent headings are the labels that indicate the content of each section and allow users to tap on them to expand or collapse the content. Persistent headings should be visible at all times, even when the content is expanded, so that users can easily see the context and switch between sections. Persistent headings should also be clear, concise, and descriptive, so that users can understand what each section contains and decide whether to explore it or not. [UX Designer Certification Prep: User Interface Design Principles], [UX Designer Certification Prep: Mobile Design]

Only allow users to open one selection at a time. This means that when a user taps on a heading to

expand a section, any other previously expanded section should automatically collapse. This prevents the content from becoming too long and overwhelming for the user, and also helps to maintain the focus and hierarchy of the information. It also reduces the need for scrolling and the risk of losing the position of the headings. [UX Designer Certification Prep: User Interface Design Principles], [UX Designer Certification Prep: Mobile Design]

Nesting an accordion inside of another is not a good way to improve the usability of accordion elements in a mobile environment, because it creates a complex and confusing structure that is hard to navigate and understand. It also increases the cognitive load and the number of taps required for the user to access the information. Using the ‘back’ browser button to collapse content is also not a good way to improve the usability of accordion elements in a mobile environment, because it breaks the user’s expectation and the consistency of the UI. The ‘back’ browser button should be used to go back to the previous page or screen, not to collapse the content within the same page or screen. It also makes it difficult for the user to return to the expanded content if they want to. [UX Designer Certification Prep: User Interface Design Principles], [UX Designer Certification Prep: Mobile Design]

Reference: [UX Designer Certification Prep: User Interface Design Principles], [UX Designer Certification Prep: Mobile Design]

Question #15

Which two resource of the Salesforce Lightning Design System (SLDS) could be used to make custom application look, act,and sound like Salesforce? Choose 2 answers

A . Full functional components
B . Blueprints and tokens
C . In-App Guidance
D . Guidelines for voice and tone

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Question #16

A UX Designer is going to create a custom app for a new team of service agents.

Which three parts of the user interface could be customized? Choose 3 answers

A . Tabs within the apps’s navigation bar
B . Relationship between standard objects
C . Page layouts of the records
D . Details to be shown in the records highlights panels
E . Opportunity lead scoring

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Question #17

A UX Designer has created two different user interface designs for a new marketing landing expected to haveseveral visitors. The landing page has a contact from on it, and the designer wants to know which design products the most from completions.

Which testing method should be used?

A . Card Sorting
B . User Acceptance testing
C . Diary Studies
D . A/B testing

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Question #18

A UX Designer at Cloud Kicks has the requirements and some user scenarios but wants to test how a new feature will be received by the user.

What should the designer create and show to the user to test the content and structure of the new feature?

A . Wireframe Prototype
B . Heuristic Review
C . Dairy Study
D . Task Analysis

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Question #19

A Ux designer has been asked to improve salesforce adoption among sales representatives at cloud kicks after conducting stakeholder and user interviewsthe designers finds there is no clear consistent sale process

What should the designer do next

A . Tell the customer they need to improve operations before anywork can be done
B . lock the findings and move forward with presenting possible solutions
C . recommend field level validation to ensure users are entering the correct data
D . conduct a workshop with stakeholders to align on correct state and build consenses

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Question #20

A UX Designer at Cloud Kicks (CK) recommends a Salesforce Console application for CK’s service representatives.

The service representatives work on multiple support cases hour, accessing them viaqueues, calls, or live chat.

Which console navigation feature would NOT be relevant to the designer recommendation?

A . More than one detail item can be open at a time.
B . Multiple subtabs can be beneath a single parent record.
C . A split list of recordsand individual record detail can see on the same screen.
D . Service representatives with lower resolution monitors will have a better user experience.

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Salesforce User Experience Designer Real Exam Questions

The questions for User Experience Designer were last updated at Nov 20,2024.

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