Microsoft MB-910 Real Exam Questions
The questions for MB-910 were last updated at Dec 22,2024.
- Exam Code: MB-910
- Exam Name: Microsoft Dynamics 365 Fundamentals (CRM)
- Certification Provider: Microsoft
- Latest update: Dec 22,2024
DRAG DROP
A manufacturing company plans to implement Dynamics 365 Field Service.
You need to determine which features are needed to meet the company’s requirements.
Which features should you implement? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.
You are a sales representative for a company.
Which Dynamics 365 Sales can you use to manage the sales pipeline?
- A . Turning leads into opportunities
- B . Tracking the asset history of a customer
- C . Resolving an open case of a customer
- D . Tracking service level agreements
A company integrates LinkedIn Campaign Manager with Dynamics 365 Marketing.
Which two actions can the company perform using out-of-the-box features? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
- A . Generate leads from LinkedIn.
- B . Create email templates for LinkedIn messages.
- C . Schedule and publish social posts.
- D . Create and publish events on LinkedIn.
HOTSPOT
Which features are available in Dynamics 365 Marketing?
For each of the following features, select Yes if the feature is available. Otherwise, select No. NOTE: Each correct selection is worth one point.
Your company uses Dynamics 365 Sales.
You need to prepare and send a quote to a customer.
What are two possible ways to achieve the goal? NOTE: Each correct selection is worth one point.
- A . Close the quote
- B . Generate a document by using a Microsoft Word template.
- C . Export the quote as a PDF file.
- D . Create an order
HOTSPOT
You are a sales manager working for a paper manufacturer.
You need to create customers in Dynamics 365 Sales and attach the customer’s contract to the customer record as a PDF file.
Which record type should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.
A company uses Dynamics 365 Customer Service. The customer service department for a retailer hires temporary employees to work during peak seasons.
Temporary employees take much longer to resolve cases than seasoned employees.
You need to recommend features that will help employees find information needed to resolve cases.
Which two options should you recommend? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
- A . Knowledge base with Relevance search
- B . Parent and Child case settings
- C . Case management with Related Similar cases
- D . Routing rule sets
HOTSPOT
A company that services air-conditioning equipment is implementing Dynamics 365 Field Service.
You need to recommend the features that the company should implement to meet business requirements.
Which features should you recommend? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.
HOTSPOT
A company plans to implement new support software. You need to recommend solutions for the company.
What should you recommend to meet each requirement? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.
HOTSPOT
A service company is planning to implement a new system. You evaluate whether the company’s requirements can be met by using Dynamics 365 Field Service without customizations.
For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.
