Cisco 500-442 Real Exam Questions
The questions for 500-442 were last updated at Nov 18,2024.
- Exam Code: 500-442
- Exam Name: Administering Cisco Contact Center Enterprise (CCEA)
- Certification Provider: Cisco
- Latest update: Nov 18,2024
Question #1
How does CUCM function in CCE?
- A . Unified CM asks ICM what to do with Unified CCE calls and routes the call according to the instructions provided by the Unified CCE.
- B . A Unified CM Publisher is a logical relationship of physical (deployed as virtual Machines) servers combined for redundancy purposes.
- C . Unified CM asks CVP what to do with Unified CCE calls and routes the call according to the instructions provided by the CVP.
- D . In a CUCM cluster, the Subscriber keeps the master Read/Write copy of configuration DB, which is replicated to all servers in the cluster.
Question #2
How are additional ICM Tools added?
- A . Script Editor is available in the PG and ICM Router server.
- B . PG Server node will add the additional tools provided in the Administration Tools folder.
- C . Admin Server node will add the additional tools provided in the Administration Tools folder.
- D . The Logger Server node will add the additional tools provided in the Administration Tools folder.
Question #3
Deploying a VXML application is a two-step process. The first step is deploying the projects to a local archive (.zip file using the Deploy option in Call Studio). The second part of the project deployment uses SPOG to transfer the .zip file to the VXML Server(s).
Which option in SPOG will be utilized to transfer these zip files to VXML Server(s)?
- A . Route Settings under Call Settings card
- B . IVR Settings under Call Settings card
- C . Device Configuration under Infrastructure Settings card
- D . Miscellaneous under Call Settings card
Question #4
Which two servers can be accessed from the Web Administration tool? (Choose two.)
- A . Rogger
- B . PG
- C . DCCMP
- D . CVP
- E . Finesse
Question #5
How can the Extension Mobility feature be described?
- A . As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.
- B . As part of the configuration, both device profiles and phones need to be added to the pg user account.
- C . The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.
- D . The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.
Question #6
In a contact center, agents must select the Reason Code when they go to the "Not Ready" state.
Which configuration by an administrator in Agent Desk Settings allows this action?
- A . Wrap-up on Incoming, set to Required
- B . Enable "Require Logout Reason"
- C . Enable "Require Idle Reason"
- D . Wrap-up on Outgoing, set to Required