CompTIA 220-1102 Real Exam Questions
The questions for 220-1102 were last updated at Nov 18,2024.
- Exam Code: 220-1102
- Exam Name: CompTIA A+ Certification Core 2 Exam
- Certification Provider: CompTIA
- Latest update: Nov 18,2024
HOTSPOT
Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.
Click on individual tickers to see the ticket details. View attachments to determine the problem.
Select the appropriate issue from the ‘issue’ drop-down menu. Then, select the MOST efficient resolution from the ‘Resolution’ drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.
A user calls the help desk to report potential malware on a computer. The anomalous activity began after the user clicked a link to a free gift card in a recent email The technician asks the user to describe any unusual activity, such as slow performance, excessive pop-ups, and browser redirections.
Which of the following should the technician do NEXT?
- A . Advise the user to run a complete system scan using the OS anti-malware application
- B . Guide the user to reboot the machine into safe mode and verify whether the anomalous activities are still present
- C . Have the user check for recently installed applications and outline those installed since the link in the email was clicked
- D . Instruct the user to disconnect the Ethernet connection to the corporate network.
While browsing a website, a staff member received a message that the website could not be trusted. Shortly afterward, several other colleagues reported the same issue across numerous other websites. Remote users who were not connected to corporate resources did not have any issues.
Which of the following is MOST likely the cause of this issue?
- A . A bad antivirus signature update was installed.
- B . A router was misconfigured and was blocking traffic.
- C . An upstream internet service provider was flapping.
- D . The time or date was not in sync with the website.
A user received the following error upon visiting a banking website:
The security presented by website was issued a different website’ s address.
A technician should instruct the user to:
- A . clear the browser cache and contact the bank.
- B . close out of the site and contact the bank.
- C . continue to the site and contact the bank.
- D . update the browser and contact the bank.
A user is unable to access a website, which is widely used across the organization, and receives the following error message:
The security certificate presented by this website has expired or is not yet valid.
The technician confirms the website works when accessing it from another computer but not from the user’s computer.
Which of the following should the technician perform NEXT to troubleshoot the issue?
- A . Reboot the computer.
- B . Reinstall the OS.
- C . Configure a static 12
- D . Check the computer’s date and time.
A technician is troubleshooting an issue involving programs on a Windows 10 machine that are loading on startup but causing excessive boot times.
Which of the following should the technician do to selectively prevent programs from loading?
- A . Right-click the Windows button, then select Run entering shell startup and clicking OK, and then move items one by one to the Recycle Bin
- B . Remark out entries listed HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Run
- C . Manually disable all startup tasks currently listed as enabled and reboot checking for issue resolution at startup
- D . Open the Startup tab and methodically disable items currently listed as enabled and reboot, checking for issue resolution at each startup.
A user has been unable to receive emails or browse the internet from a smartphone while traveling. However, text messages and phone calls are working without issue.
Which of the following should a support technician check FIRST?
- A . User account status
- B . Mobile OS version
- C . Data plan coverage
- D . Network traffic outages
A technician is troubleshooting application crashes on a Windows workstation.
Each time the workstation user tries to open a website in a browser, the following message is displayed:
crypt32.d11 is missing not found
Which of the following should the technician attempt FIRST?
- A . Rebuild Windows profiles.
- B . Reimage the workstation
- C . Roll back updates
- D . Perform a system file check
A technician has an external SSD. The technician needs to read and write to an external SSD on both Macs and Windows PCs.
Which of the following filesystems is supported by both OS types?
- A . NTFS
- B . APFS
- C . ext4
- D . exFAT
A user contacts a technician about an issue with a laptop. The user states applications open without being launched and the browser redirects when trying to go to certain websites.
Which of the following is MOST likely the cause of the user’s issue?
- A . Keylogger
- B . Cryptominers
- C . Virus
- D . Malware