FSL-201

Product Description

Introduce Salesforce FSL-201 Exam

The FSL-201 Implement Salesforce Field Service is one of the classes for Salesforce Certified Field Service Consultant credential, which is recommended for Implementation Consultants and Salesforce Administrators working either with or for organizations deploying Field Service Lightning. You should have a solid understanding of Salesforce Administrator functionality and concepts prior to attending this exam. When completing the FSL-201 exam, you will be able to:

1. Go through the process of setting up Field Service Lightning.
2. Explain Salesforce Field Service and its components, functionality, and data model.
3. Know the right questions to ask before implementing Field Service Lightning.
4. Utilize the dispatch console.
5. Learn how field technicians can manage service appointments using the field service mobile app.

Learning FSL-201 Exam Objectives Is Strongly Recommended

• Introduce
• Certification Overview
• Field Service Definitions and Videos
• Explain the business reasons why AW calculates the purchase of FSL
• A framework for describing a field service project team
• Refer to your course action items
• Identify challenges to field service management and determine how field service can overcome them and meet KPIs
• Describe what is Connected Field Service
• Complete the prerequisite exercises
• Explain the main components, functions and data model of FSL
• Identify features in the Field Service Settings tab
• Identify the permission sets we assign to each license, the profiles and permission sets we assign to users, and why we do so
• Describe geocoding and data integration rules in field service
• Complete the prerequisite exercises
• Important Questions to Ask Before Setting Up Field Service
• Set up all field service main elements
• Stipulated business hours
• Explain the scope of services
• Recognize the importance of required skills
• Discuss the behavior of work orders and interactions with other objects
• Interpret service resource data flow
• Describe field service locations and product data flow
• Complete all field service scheduling and strategy related exercises
• Determine work rules and service objectives
• Identify scheduling strategies to include in field service
• Define the difference between service appointments and work orders
• Complete all contractor-related exercises
• Explain capacity and how to give priority to contractors with contractors
• Describe the service appointment lifecycle and associated state transitions
• Complete all exercises related to the dispatcher console
• Explore the capabilities of the Dispatcher console
• Book and manage service appointments
• Track and monitor service resources
• Describe the scheduling optimization model
• Explain the business process from case to work order to service appointment
• Identify the key tasks performed by each field service role (customer, agent, dispatcher, field technician, and administrator)
• Describe how field technicians can use the field service mobile app to manage their service appointments
• Complete reports and move exercises
• Test your knowledge with field service review questions
• Access Field Service Resources

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