100-140

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Introduce Cisco 100-140 Exam

The Cisco Certified Support Technicians (CCST) certifications are available to help you validate your skills and qualifications for entry-level IT job roles. Currently, there are three CCST certifications online:

1. Cisco Certified Support Technician (CCST) Cybersecurity
2. Cisco Certified Support Technician (CCST) Networking
3. Cisco Certified Support Technician (CCST) IT Support

The Cisco Certified Support Technician (CCST) IT Support 100-140 exam assesses an entry-level candidate’s fundamental knowledge and skills in IT support. This includes queue and time management, documentation, troubleshooting, end-user assistance, computer component management, and security threat identification.

Learning 100-140 Exam Objectives Is Strongly Recommended

• Define key help desk concepts.
• Prepare documentation to summarize a customer interaction.
• Describe the problem solving process.
• Assist end users in using tools to locate information about their device.
• Assist end users in locating, identifying, and understanding the characteristics of various ports and cables.
• Identify, install and upgrade various components in a desktop computer.
• Investigate commonly encountered hardware issues.
• Assist users with establishing access to network-based resources.
• Troubleshoot commonly encountered connectivity issues with peripherals.
• Examine basic end-device connectivity to the network.
• Assist users in resolving Windows operating system issues.
• Assist users in resolving MacOS operating system issues.
• Assist users in resolving mobile device issues.
• Describe virtualization and cloud terminology.
• Assist users in resolving common application issues.
• Describe security threats to the end user, perform basic investigation, and escalate to the appropriate team.
• Recognize how to avoid becoming a victim of social engineering attacks.
• Recognize how company policies and confidentiality guidelines protect user data.
• Use remote access software to connect to end user devices and perform remote support tasks.
• Use appropriate troubleshooting tools to research an issue and update internal documentation with findings.

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