MB-240

Product Description

Acing the Microsoft MB-240 Exam with QuestionsTube

The Microsoft Dynamics 365 Field Service Functional Consultant MB-240 exam is the part of the requirements for Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certification. Being Microsoft Dynamics 365 Field Service functional consultants, you are responsible for implementing solutions that manage and optimize resources which complete the field service lifecycle. For taking MB-240 exam, you must know how to configure resources, characteristics, incident types, inventory integration, service agreements, resource scheduling, work orders, inspections, service tasks, field service user roles, field service settings, the Connected Field Service (IoT) solution, and the Dynamics 365 Field Service mobile app. The Microsoft MB-240 exam is available in multiple languages, including English, Japanese, German, French, Spanish, Portuguese (Brazil), Italian, Chinese (Simplified). Make sure that you can pass the MB-240 exam and earn the Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certification to promote your positions.

Microsoft Certification MB-240 Exam Skills Measured

• Define and configure key required security roles
• Configure territories, postal codes, and organizational units
• Configure characteristics and proficiency models
• Implement resource roles and categories
• Enable conditional Field Service settings
• Enable Microsoft Teams Integration
• Define required product and service types
• Configure minimum charge amounts and durations
• Determine how pricing rules affect the price that is applied to a product on a work order
• Associate products and services with price lists
• Define tax codes
• Manage bookable resources
• Configure geocoding
• Define start and end locations for resources
• Determine the types of addresses to use
• Configure pay types and rates
• Configure working hours and working hour templates
• Manage time off requests
• Enable technician time tracking
• Determine the types of resources required
• Describe use cases for resource pools, crews, and Requirement groups
• Define Requirement groups and Requirement group templates
• Set up resource pools and crews
• Integrate other tools with Dynamics 365 Field Service
• Implement Dynamics 365 Remote Assist for use with Dynamics 365 Field Service
• Configure and use Dynamics 365 Remote Assist one-time call
• Use Dynamics 365 Guides with work orders
• Configure dashboards
• Design and create field service charts
• Design reports by using the Report wizard.
• Design, create, and share Power BI reports and dashboards
• Understand the key Field Service Analytics and Insights work order summary metrics
• Configure work orders, including work order types and work order resolutions
• Configure work order lifecycle stages
• Configure booking status and work order status values
• Configure uses and capabilities for billing accounts, service accounts, and functional locations
• Create a work order
• Add status and sub-status information to a work order
• Organize work orders and resources by geography
• Associate a work order with a price list, Service Level Agreement, and entitlement
• Close a work order
• Collaborate on work orders by using Microsoft Teams
• Prepare work order summary reports
• Configure work order resolutions
• Manage work order costs using not-to-exceed
• Configure incident types and suggestions
• Assign requirement group templates to incident types
• Add service tasks to incidents
• Add products and services to incidents
• Determine when to use agreements
• Define and configure agreement preferences and settings
• Configure automatic generation of work orders
• Configure booking preferences
• Configure agreement invoicing
• Create entitlements for agreements
• Create inspections and ad hoc inspections
• Associate inspections with work orders and customer assets
• Describe use cases for analyzing results of inspections
• Create inspection templates
• Run reports on inspections
• Schedule work orders by using the schedule board and schedule assistant
• Determine when to use each scheduling option
• Configure fulfillment preferences
• Configure quick scheduling (“quick book“)
• Identify features and uses for Booking Requirements view
• Implement the integrated map feature
• Manually schedule work orders
• Reassign and reschedule work orders
• Move incomplete work orders
• Generate driving instructions for field agents
• Describe use cases for multiple schedule boards
• Configure schedule boards
• Customize a schedule board
• Apply constraints to resource queries
• Filter data
• Specify a search radius
• Troubleshoot the schedule assistant
• Describe use cases for Universal Resource Scheduling
• Describe the role of resource requirements in scheduling
• Enable scheduling for a table
• Configure geocoding for a custom table
• Manage work hours calendar for requirements
• Describe booking timestamps, booking journals, and actuals
• Deploy the mobile app
• Complete work orders
• Service and maintain customer assets
• Configure security roles
• Customize the mobile app including forms, views, pages, and site maps
• Enable and configure location tracking and geofencing
• Configure offline profiles and synchronization features
• Configure deep linking
• Configure push notification
• Configure barcode features
• Set up inventory and warehouses
• View product inventory
• Adjust inventory levels
• Transfer inventory between warehouses
• Manually update inventory by using inventory journals
• Describe the purchase order process
• Create purchase orders
• Create a list of receivable products for a purchase order
• Determine product return options
• Create return merchandise authorizations (RMAs)
• Create return to vendor (RTV) transactions
• Finalize returns
• Describe IoT deployment options
• Identify use cases for Connected Field Service
• Manage and associate IoT devices
• Configure security roles for Connected Field Service
• Describe uses for customer assets
• Create and manage customer assets
• Configure products to enable automatic creation of customer assets
• Associate work orders with customer assets
• Create child assets
• Configure 3D asset models
• Define functional locations
• Create and configure forms
• Create and configure views
• Configure site maps
• Create task-specific canvas apps and custom pages
• Embed apps in Dynamics 365 Field Service
• Use custom Power Automate cloud flows to automate tasks and enhance Field Service
• Configure Field Service customer experience portal
• Configure self-service scheduling
• Configure pre-built Power Automate flows
• Track technician location
• Create a survey
• Trigger distribution of a survey
• Apply formatting and branding to a survey
• Describe and analyze survey results including CSAT and Net Promoter Score (NPS)
• Describe survey elements including question types

Focus on the MB-240 exam materials of QuestionsTube Now. We have the latest study materials with actual questions and answers to ensure that you can pass the Microsoft MB-240 exam successfully. All the MB-240 questions and answers are based on the exam topics to make you have a deep understanding and pass smoothly.

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