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Exam Code: MB-280
Exam Name: Microsoft Dynamics 365 Customer Experience Analyst
Exam Q&As: 60 Q&As
Last update: October 20, 2024

Product Description

Acing the Microsoft MB-280 Exam with QuestionsTube

Microsoft Dynamics 365 certifications are evolving, becasue with the introduction of AI and Microsoft Copilot, career growth opportunities are even greater for professionals with technical skills in Microsoft business applications. The MB-280 Microsoft Dynamics 365 Customer Experience Analyst (beta) exam, for Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate certification, is available to replace the retiring three exams below:

  • MB‑210 Microsoft Dynamics 365 Sales Functional Consultant
  • MB-220 Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant
  • MB-260 Dynamics 365 Customer Insights (Data) Specialty

All these three exams are retiring on November 30, 2024, so you will be recommended to take the MB-280 exam to validate your skills in configuring, customizing, and expanding the functionality of Dynamics 365 Sales to create business solutions that support, automate, and accelerate the company’s sales process.

Below are the Microsoft MB-280 exam topics for reading:

  • Evaluate predictive lead and opportunity scoring model performance
  • Configure predictive lead and opportunity scoring models
  • Enable and configure predictive lead and opportunity scoring
  • Configure the lead qualification experience
  • Configure the opportunity pipeline view
  • Interpret the Sales Pipeline chart
  • Interpret the opportunity pipeline view
  • Configure and deploy the Sales mobile app
  • Enable email validation
  • Set up the product catalog
  • Configure product catalog settings
  • Differentiate the product catalog components
  • Manage the product lifecycle, including creating, revising, cloning, and retiring
  • Customize the enhanced experience for adding products
  • Create product bundles
  • Configure product families
  • Build price lists and product pricing
  • Evaluate product pricing
  • Configure multiple currencies and evaluate currency calculations
  • Create and edit goals
  • Configure rollup queries
  • Manage forecasts
  • Build forecasts from templates
  • Configure security for and access to forecasts
  • Configure and use the assistant
  • Configure and manage custom insight cards
  • Differentiate standard and premium Sales Insights features
  • Interpret relationship analytics and improve relationship health
  • Configure Copilot in Sales
  • Personalize the Sales accelerator
  • Customize the workspace
  • Manage the sales pipeline by using the work list
  • Configure the Sales accelerator record types and security roles
  • Create and manage sequences
  • Create and manage assignment rules
  • Configure lead and opportunity segments
  • Configure work assignment
  • Connect sequences to records
  • Configure an app for offline work
  • Configure model-driven apps
  • Create and manage email templates
  • Build Word templates
  • Build Excel templates
  • Share templates
  • Configure duplicate detection
  • Configure bulk deletion
  • Configure Dataverse search
  • Configure relationship behaviors
  • Configure auditing of data
  • Configure connections and connection roles
  • Configure business rules
  • Configure formula columns
  • Maintain classic workflows in Dataverse
  • Configure calculated and rollup columns
  • Implement business process flows
  • Evaluate low-code business logic options
  • Use the Dataverse connector in a cloud flow
  • Differentiate form types
  • Differentiate view types
  • Configure the timeline control
  • Configure focused view
  • Embed Power BI dashboard, reports, and tiles
  • Differentiate the Dynamics 365 App for Outlook features
  • Perform common tasks
  • Deploy the Dynamics 365 App for Outlook to users
  • Configure mailboxes
  • Configure server-side sync
  • Configure folder-level tracking
  • Configure email settings
  • Implement hierarchy security
  • Manage security roles for Sales
  • Create and manage teams
  • Share a model-driven app
  • Evaluate security privileges by using access checker
  • Associate Microsoft Entra groups with environments
  • Diagnose user access issues
  • Configure relationship mappings on Sales tables
  • Configure lead and opportunity status reasons
  • Configure opportunity close
  • Configure automatic creation rules for leads
  • Share customer profiles and segments in Dataverse
  • Enhance the sales process by using Customer Insights – Data
  • Create measures and segments in Customer Insights – Data
  • Perform data unification
  • Ingest data
  • Create emails by using templates
  • Create a segment-based journey
  • Create a trigger-based journey
  • Configure lead scoring models in Customer Insights – Journeys
  • Capture information by using forms
  • Deploy Copilot for Sales
  • Customize Copilot for Sales forms and fields
  • Configure document management
  • Configure Teams calling
  • Configure text messages
  • Configure Teams collaboration

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