Cisco 500-443 Real Exam Questions

Exam Code: 500-443
Exam Name: Advanced Administration and Reporting of Contact Center Enterprise
Certification Provider: Cisco
Latest update: Dec 01,2024

Question #1

What are two descriptions for JNDI? (Choose two.)

A . a method for querying and updating data in a database
B . designed to be independent of any specific directory service implementation so a variety of directories can be accessed
C . a script that provides call routing!
D . an API that defines how a client may access a database
E . an API that provides naming and directory functionality to applications

Question #2

What are two mandatory ICM AW configurations to get the PCS working properly? (Choose two.)

A . Configure the Survey DN, CT and associate with the Survey routing script.
B . Set iser.microapp.isPostCallSurvev’ to y after either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.
C . Set "user.microapp.isPostCallSurvey” to n before either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.
D . Create a new call type for Post Call Survey, map incoming dialed number to a survey dialed number pattern, and associates the survey dialed number patterns to the survey call type.
E . Create a new call type for Post Call Survey, map survey dialed number pattern to the incoming dialed number, and associate the incoming dialed number patterns to the survey call type.

Question #3

What are two ways to access UCCE/PCCE Servers? (Choose two.)

Question #4

Which Routing Script logic helps to invoke the Post Call Survey successfully?

A . If the script completes after going to an Agent, the call is directed to the Post Call Survey dialed number.
B . To offer the PCS for all incoming DNs. there is no need to explicitly set the variable in the Main script. It is set to n by default.
C . If the script completes without going to an Agent, the call is directed to the Post Call Survey dialed number.
D . To offer the PCS for specific incoming DN’s. the variable needs to be set in the Main script explicitly as n.

Question #5

Which protocol is used by UCCE/PCCE to communicate with CUCM?

Question #6

In PCCE 12k, what are two options to manage payloads? (Choose two.)

A . a custom payload is created during the installation
B . ECC Variables where Default Payload is the only option and all new ECC Variables are automatically added to the Custom Payload
C . delete the default payload and rebuild with the same members
D . ECC Variables where Custom payloads are added and new ECC Variables must be manually assigned to the appropriate payload
E . a default payload is created during the installation

500-443 Free Questions